Privacy Policy

We at Captain’s Tale, Understand the importance of privacy so we have developed a privacy policy (the “Privacy Policy”) to explain how we collect, use, disclose and process personal information for operating our business. This privacy policy describes the practices concerning the information collected by Captain’s Tale (“we”, “us”, and “our”) through the use of our website, mobile application and social media channels.
In addition to describing how we collect, use, disclose and otherwise process personal information, this privacy policy explains the rights and choices available to individuals with respect to their personal information. We recommend that you read this entire privacy policy carefully. By continuing to access our website, you agree that you have read, understood and accepted the terms and conditions of this privacy policy. We may provide additional privacy notices to you at the time we collect your data. This type of an “in-time” notice will govern how we may process the information you provide at that time.

1. Information We Collect

We may get data about you in an assortment of ways, including through your utilization of our website(s) & services alluded in that (Services), when you call, email or in any case speak with us (counting through online media), or when you partake in occasions or different advancements coordinated by Captain’s Tale or as a team with any outsider.
The data that we gather, regardless of whether from you straightforwardly or through robotized implies, might be viewed as close to home data in specific purviews, However, the individual data in this Privacy Policy, implies individual data or individual information under the laws of United Arab Emirates.

2. Sources of Information and Purposes of Use

This incorporates data given by you straightforwardly to us or gathered by your utilization of our Services. We may get data about you (counting individual data) from our colleagues, for example, merchants, and other outsiders.
You may decide not to give a few or the entirety of your own data to us yet doing so may keep us from offering our Types of assistance to you or breaking point our capacity to give you the degree of administration that you would somehow anticipate from us.
Information collected from.
The following are examples of the types of information we may collect directly from you:
  • Name: We require your name to personalize your user experience.
  • Telephone Number: We require your phone number for the technical provision of our services to you.
  • Email address: We use your email address to communicate with you about the products and Services we offer, responding to requests, inquiries, comments, and suggestions and updating you with information about your account.
  • Username and /or PIN: Some of our Services use this information to facilitate your access to Captain’s Tale websites or mobile applications and validate your login for your security.
  • Finance-related information: When using certain Services, you may choose to input or provide access to certain financial or gender related information about yourself.
Feedback: From time to time, we may request your opinions, suggestions, or modification and improvement ideas (“Feedback”) through surveys, or other similar requests. Any responses you provide are voluntary, however you agree that any Feedback you provide shall be owned by Captain’s Tale and may be used by Captain’s Tale in its sole discretion.

Information collected by automated means (“Automated Information”)

We may gather Automated Information using cookies, and different innovations.
Cookies: To improve your online experience, we and our accomplices use “cookies”, “web guides” or other following advancements. Cookies are text records set in your PC’s program to store your inclinations. We use cookies or other following advances to get Service and web use and to improve or redo the items, content, contributions, administrations or promotions on our Services. For instance, we may utilize cookies to customize your experience for our Services (e.g., to remember you by name when you re-visitation of a Service), save your secret word in secret phrase secured zones, and empower you to utilize shopping carts on our Services. We additionally may utilize cookies or other following advancements to help us offer you items, substance, contributions or administrations that might hold any importance with you and to convey pertinent publicizing when you visit this Service, or when you visit different sites or applications. We or a third-party platform with whom we work may put or identify an extraordinary cookie on your browser to empower you to get customized content, offers, or commercials on our Services or different sites. These cookies contain no data to distinguish you personally.
We, our third-party service providers, advertisers, advertising networks and platforms, agencies, or our partners may also use cookies or other tracking technologies to manage and measure the performance of advertisements displayed on or delivered by or through other networks or Services. This also helps us, our service providers and partners provide more relevant advertising.
Locally Stored Objects: Our technology Services may utilize locally stored objects (“LSOs”) and other customer side stockpiling following advancements in specific circumstances where they help to give a superior client experience, for example, to recall settings, inclinations and utilization like program cookies, or to target or help our partners target advertisements, track ad performance or perform client, website or market analytics.
Disabling Cookies: Most web browsers are set up to accept cookies. You may be able to set your browser to warn you before accepting certain cookies or to refuse certain cookies. However, if you disable the use of cookies in your web browser, some feathers of services may be difficult to use or inoperable.
In addition to cookies, other technologies that may be used us include:
  • “Pixel tags” (also known as a “clear GIFs” or “web beacons”) which are tiny images (in most cases, typically just one-pixel) that can be placed on a web page or in our electronic communications to you in order to help us measure the effectiveness of our content, for example, by counting the number of individuals who visit us online or verifying whether you’ve opened one of our e-mails or seen one of our web pages.
  • “HTML5” (the language some websites, such as mobile websites, are coded in) may be used to store information on your computer or device about your website usage activities and to help determine how our Services are being used by our visitors, how the services can be improved and to customize our Services for our users.

3. How We May Use Your Personal Information

In addition to the purposes described above, we may use the information we collect for a variety of purposes, such as the following:

Performing Our Services

  • Maintaining or servicing accounts, providing customer service, operating our website and mobile applications; processing or fulfilling orders and transactions, verifying user information, processing payments.
  • Communicating about the products and Services we offer, and responding to requests, inquiries, comments, and suggestions.


  • To provide you with a secure experience and to take measures to protect our website and mobile applications from cyber risks.
  • Protecting against, identifying, investigating, preventing, and responding to fraud, illegal activity (such as incidents of hacking or misuse of our websites and mobile applications), and claims and other liabilities, including by enforcing the terms and conditions that govern the Services we provide.

Debugging / Repair

  • Identification and repair of impairments to intended, existing functionality of our Services.


  • Understanding our customer in order to provide our Services more effectively.

Quality and Safety Maintenance and Verification

  • Verification or maintenance of the quality or safety of Services.
  • Tracking and responding to quality and safety matters.
  • Protecting our rights and property.
  • Complying with legal or regulatory requirements, judicial process, industry standards and Captain’s Tale policies.
  • Other purposes that may be described at the time you choose to provide personal information to us.

4. How We May Share Information about You with Others

We may share information about you for the purposes described in this Privacy Policy or pursuant to a specific “in-time” privacy notice we may provide at the time we collect the information.

5. Social Media and Other Communications

We maintain a presence on several social networking and blogging platforms including Facebook, Instagram, Google, LinkedIn, Twitter, WhatsApp, and Pinterest. We may incorporate some third-party social networking features into our Services (allowing users to interact with others and share content and information on social media platforms) or utilize third-party provided platforms to publish or manage the Services or portions thereof. Through these platforms and features, we receive or may share information about you, and this Privacy Policy applies to that information as well. In addition, some providers of third-party social media or blogging platforms we utilize have their own privacy policies which explain how the third parties that provide them may collect, use and protect your information (e.g., if you establish an account with such platform providers directly). By using social features, you agree to those third parties’ privacy policies and terms of use.
If you choose to communicate with us or another user through social features available on our website or mobile application or through our social media pages, or other similar communication or messaging features or services, such information may be made publicly available. For security purposes, please do not include any password, social security number, card or other sensitive information via these features. We have the right, but not the obligation to monitor messages and communications between and among users for security and training purposes. We may, but are not obligated to, remove any content we deem inappropriate.

6. Your rights for the personal data we hold about you

Our Services are hosted across the world. If you choose to use our Services, with laws governing data collection and use that may differ from your country law, note that you are transferring your personal information outside of those regions to other countries for storage and processing. We may transfer your data from one country to other countries in connection with the storage and processing of data to operate our business. By using our services and providing personal information, you consent to such transfer, storage and processing

7. Data Retention

We may retain your personal information for a period as required under the applicable law of United Arab Emirates. However, we may not know if you have stopped using our services, so we encourage you to contact us at the appropriate support email in the “How to Contact Us” section of this Privacy Policy if you are no longer using the services. We may retain other information that is not personally identifiable for backups, archiving, prevention of fraud and abuse, analytics, or where we otherwise reasonably believe that we have a legitimate reason to do so.

8. Links to Websites and Third-Party Content

For your benefit and data, we may give links to websites and other third-party content that isn’t owned by us. The website and the third-party content to which we link may have separate security notification or arrangements. We are not liable for the security practices of any third-party content. We urge you to review the privacy policies of such outsiders prior to furnishing them with any personal information.

9. Updates to Our Privacy Policy

We claim all authority to update this Privacy Policy to reflect changes in our practices and administrations. At the point when we present changes on this Privacy Policy, we will refresh the date of this Privacy Policy. Continued utilization of the Services after such date establishes acknowledgment of such updates. At the point when needed by applicable law, we may inform you through a notice on the website or in our mobile applications in the event that we roll out material improvements to how your personal data is collected, accessed or in any case utilized as a result of your utilization of the Services or if your privileges under this Privacy Policy are substantially affected by changes to our privacy practices. We suggest that you check this page every now and then to inform yourself regarding any adjustments in this Privacy Policy.